/* ══════════════════════════════════════════════════════════
   CONVERSAS
══════════════════════════════════════════════════════════ */
.chat-shell {
  display: grid;
  gap: 18px;
}

.chat-hero {
  position: relative;
  display: grid;
  grid-template-columns: minmax(0, 1fr) 360px;
  gap: 22px;
  overflow: hidden;
  padding: 26px;
  border: 1px solid rgba(34, 197, 94, .16);
  border-radius: 18px;
  background:
    radial-gradient(circle at 8% 0%, rgba(34, 197, 94, .20), transparent 34%),
    radial-gradient(circle at 78% 16%, rgba(14, 165, 233, .16), transparent 32%),
    linear-gradient(135deg, rgba(15, 18, 25, .98), rgba(13, 16, 23, .92));
  box-shadow: 0 24px 70px rgba(0, 0, 0, .22);
}

.chat-hero-glow {
  position: absolute;
  inset: auto -80px -120px auto;
  width: 260px;
  height: 260px;
  pointer-events: none;
  border-radius: 999px;
  background: rgba(34, 197, 94, .14);
  filter: blur(44px);
}

.chat-hero-content,
.chat-hero-stats {
  position: relative;
  z-index: 1;
}

.chat-hero-content { max-width: 720px; }

.chat-eyebrow {
  font-family: var(--mono);
  font-size: 10px;
  font-weight: 700;
  color: var(--green);
  text-transform: uppercase;
  letter-spacing: .14em;
}

.chat-hero h2 {
  margin: 10px 0;
  max-width: 680px;
  color: var(--text);
  font-size: clamp(26px, 4vw, 42px);
  line-height: 1.02;
  letter-spacing: -.045em;
}

.chat-hero p {
  max-width: 660px;
  color: var(--text2);
  font-size: 14px;
  line-height: 1.75;
}

.chat-hero-stats {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 10px;
  align-content: end;
}

.chat-stat-card {
  min-height: 110px;
  padding: 16px;
  border: 1px solid rgba(255, 255, 255, .07);
  border-radius: 15px;
  background: rgba(20, 24, 32, .72);
  backdrop-filter: blur(10px);
}

.chat-stat-card span {
  display: block;
  color: var(--text);
  font-family: var(--mono);
  font-size: 25px;
  font-weight: 800;
  line-height: 1;
}

.chat-stat-card small {
  display: block;
  margin-top: 9px;
  color: var(--text3);
  font-family: var(--mono);
  font-size: 10px;
  line-height: 1.45;
}

.chat-stat-card.accent {
  border-color: rgba(34, 197, 94, .25);
  background: rgba(34, 197, 94, .08);
}
.chat-stat-card.accent span { color: var(--green); }

.chat-stat-card.warn {
  border-color: rgba(245, 158, 11, .23);
  background: rgba(245, 158, 11, .07);
}
.chat-stat-card.warn span { color: var(--amber); }

.chat-wrap {
  display: grid;
  grid-template-columns: 320px 1fr;
  gap: 16px;
  height: calc(100vh - 370px);
  min-height: 560px;
}

.chat-list,
.chat-view {
  background:
    linear-gradient(180deg, rgba(20, 24, 32, .86), rgba(15, 18, 25, .96));
  border: 1px solid var(--border);
  border-radius: 16px;
  box-shadow: 0 18px 50px rgba(0, 0, 0, .14);
  overflow: hidden;
}

.chat-list {
  display: flex;
  flex-direction: column;
}

.chat-list-head {
  padding: 16px;
  border-bottom: 1px solid var(--border);
  display: flex;
  align-items: center;
  justify-content: space-between;
  flex-shrink: 0;
}

.chat-list-head span {
  display: block;
  font-family: var(--mono);
  font-size: 9px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: .14em;
  color: var(--green);
}

.chat-list-head strong {
  display: block;
  margin-top: 3px;
  font-size: 16px;
  line-height: 1.15;
}

.chat-refresh {
  width: 34px;
  height: 34px;
  border: 1px solid rgba(34, 197, 94, .2);
  border-radius: 11px;
  background: rgba(34, 197, 94, .08);
  color: var(--green);
  cursor: pointer;
  font-family: var(--mono);
  font-size: 14px;
  transition: transform .15s ease, border-color .15s ease, background .15s ease;
}
.chat-refresh:hover { transform: rotate(18deg); border-color: rgba(34,197,94,.42); background: rgba(34,197,94,.13); }

.chat-filters {
  padding: 12px 14px 8px;
  display: flex;
  gap: 7px;
  flex-shrink: 0;
}

.filt-btn {
  padding: 7px 11px;
  border-radius: 999px;
  font-family: var(--mono);
  font-size: 10px;
  font-weight: 700;
  cursor: pointer;
  border: 1px solid var(--border2);
  background: rgba(255, 255, 255, .018);
  color: var(--text3);
  transition: all .14s ease;
}
.filt-btn:hover { color: var(--text); border-color: rgba(255,255,255,.16); }
.filt-btn.active { background: rgba(34,197,94,.12); border-color: rgba(34,197,94,.28); color: var(--green); box-shadow: 0 10px 24px rgba(34,197,94,.08); }
.filt-btn.warn.active { background: rgba(245,158,11,.1); border-color: rgba(245,158,11,.24); color: var(--amber); box-shadow: 0 10px 24px rgba(245,158,11,.07); }

.chat-search {
  position: relative;
  padding: 0 14px 12px;
  border-bottom: 1px solid var(--border);
  flex-shrink: 0;
}

.chat-search-icon {
  position: absolute;
  left: 26px;
  top: 50%;
  transform: translateY(calc(-50% - 6px));
  color: var(--text3);
  font-family: var(--mono);
  font-size: 13px;
  pointer-events: none;
}

.chat-search .inp {
  width: 100%;
  height: 40px;
  padding-left: 34px;
  border-radius: 12px;
  font-size: 12px;
  background: rgba(8, 10, 15, .54);
}

.chat-items {
  flex: 1;
  overflow-y: auto;
  padding: 10px;
}

.chat-item {
  display: grid;
  grid-template-columns: 42px minmax(0, 1fr) auto;
  gap: 10px;
  align-items: center;
  min-height: 74px;
  padding: 10px;
  cursor: pointer;
  border: 1px solid transparent;
  border-radius: 14px;
  transition: border-color .16s ease, background .16s ease, transform .16s ease, box-shadow .16s ease;
  position: relative;
}
.chat-item + .chat-item { margin-top: 6px; }
.chat-item:hover  { background: rgba(255,255,255,.025); border-color: rgba(255,255,255,.07); transform: translateX(2px); }
.chat-item.sel    { background: rgba(34,197,94,.09); border-color: rgba(34,197,94,.24); box-shadow: 0 12px 28px rgba(34,197,94,.07); }

.chat-item-avatar {
  width: 42px;
  height: 42px;
  border-radius: 14px;
  display: flex;
  align-items: center;
  justify-content: center;
  color: #05130a;
  font-family: var(--mono);
  font-size: 12px;
  font-weight: 900;
  background:
    linear-gradient(135deg, rgba(255,255,255,.48), rgba(255,255,255,.06)),
    var(--green);
  box-shadow: 0 12px 30px rgba(34,197,94,.16);
}

.chat-item-body { min-width: 0; }
.ci-top { display: flex; align-items: center; gap: 6px; min-width: 0; }
.ci-name  { overflow: hidden; color: var(--text); font-size: 13px; font-weight: 700; white-space: nowrap; text-overflow: ellipsis; }
.ci-phone { margin-top: 3px; font-family: var(--mono); font-size: 10px; color: var(--green); }
.ci-meta  { margin-top: 7px; font-family: var(--mono); font-size: 10px; color: var(--text3); display: flex; align-items: center; gap: 6px; min-width: 0; }
.ci-meta span:last-child { overflow: hidden; white-space: nowrap; text-overflow: ellipsis; }
.ci-time { color: var(--text3); font-family: var(--mono); font-size: 9px; white-space: nowrap; }

.paused-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: var(--amber);
  box-shadow: 0 0 12px rgba(245,158,11,.6);
}

.etapa-dot { display: inline-block; width: 7px; height: 7px; border-radius: 50%; flex-shrink: 0; }
.chat-list-empty { padding: 34px 18px; border: 1px dashed var(--border2); border-radius: 14px; color: var(--text3); text-align: center; font-family: var(--mono); font-size: 11px; background: rgba(255,255,255,.012); }

/* chat view */
.chat-view {
  display: flex;
  flex-direction: column;
}

.cv-header {
  padding: 14px 18px;
  border-bottom: 1px solid var(--border);
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
  flex-shrink: 0;
  background:
    radial-gradient(circle at 12% 0%, rgba(34,197,94,.12), transparent 36%),
    rgba(15, 18, 25, .72);
}

.cv-header-name { font-size: 15px; font-weight: 800; }
.cv-header-ident { display: flex; align-items: center; gap: 12px; min-width: 0; }
.cv-header-avatar {
  width: 44px;
  height: 44px;
  border-radius: 16px;
  object-fit: cover;
  border: 1px solid rgba(255,255,255,.11);
  box-shadow: 0 14px 34px rgba(0,0,0,.18);
  flex-shrink: 0;
}
.cv-header-avatar--placeholder {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  background: linear-gradient(135deg, rgba(34,197,94,.26), rgba(59,130,246,.14));
  color: var(--text);
  font-size: 16px;
}
.cv-header-meta { display: flex; align-items: center; gap: 7px; margin-top: 4px; flex-wrap: wrap; }
.cv-header-acts { display: flex; gap: 7px; flex-shrink: 0; }

.cv-msgs {
  flex: 1;
  overflow-y: auto;
  padding: 18px;
  display: flex;
  flex-direction: column;
  gap: 10px;
  background:
    radial-gradient(circle at 0 0, rgba(34,197,94,.055), transparent 28%),
    radial-gradient(circle at 100% 70%, rgba(59,130,246,.05), transparent 28%);
}

.msg-grp { display: flex; flex-direction: column; }
.msg-grp.user { align-items: flex-start; }
.msg-grp.bot  { align-items: flex-end; }

.msg {
  max-width: min(70%, 640px);
  padding: 10px 13px;
  border-radius: 15px;
  font-size: 12px;
  line-height: 1.58;
  word-break: break-word;
  box-shadow: 0 10px 26px rgba(0,0,0,.13);
}

.msg-user { background: rgba(20, 24, 32, .92); border: 1px solid rgba(255,255,255,.08); border-bottom-left-radius: 4px; }
.msg-bot  { background: linear-gradient(135deg, rgba(34,197,94,.17), rgba(34,197,94,.08)); border: 1px solid rgba(34,197,94,.2); border-bottom-right-radius: 4px; }
.msg-time { font-family: var(--mono); font-size: 9px; color: var(--text3); margin-top: 4px; padding: 0 4px; }

.cv-input-area {
  border-top: 1px solid var(--border);
  padding: 14px 18px;
  flex-shrink: 0;
  background: rgba(15,18,25,.84);
}

.paused-banner {
  display: flex;
  align-items: center;
  gap: 7px;
  padding: 9px 12px;
  background: rgba(245,158,11,.08);
  border: 1px solid rgba(245,158,11,.2);
  border-radius: 12px;
  font-family: var(--mono);
  font-size: 11px;
  color: var(--amber);
  margin-bottom: 10px;
}

.cv-input-row { display: flex; gap: 8px; align-items: flex-end; }

.cv-input-row textarea {
  flex: 1;
  background: rgba(8, 10, 15, .68);
  border: 1px solid var(--border2);
  border-radius: 14px;
  padding: 11px 13px;
  color: var(--text);
  font-family: var(--sans);
  font-size: 12px;
  outline: none;
  resize: none;
  min-height: 42px;
  max-height: 100px;
  line-height: 1.5;
  transition: border-color .15s, box-shadow .15s, background .15s;
}
.cv-input-row textarea:focus { border-color: rgba(34,197,94,.5); box-shadow: 0 0 0 3px rgba(34,197,94,.08); background: rgba(8,10,15,.88); }
.cv-input-row textarea::placeholder { color: var(--text3); }

.send-btn {
  min-height: 42px;
  padding: 10px 16px;
  background: linear-gradient(135deg, var(--green), var(--green2));
  color: #04110a;
  font-family: var(--mono);
  font-size: 12px;
  font-weight: 800;
  border: none;
  border-radius: 14px;
  cursor: pointer;
  transition: transform .12s, box-shadow .12s, filter .12s;
  white-space: nowrap;
  box-shadow: 0 12px 28px rgba(34,197,94,.16);
}
.send-btn:hover { transform: translateY(-1px); box-shadow: 0 16px 34px rgba(34,197,94,.22); filter: brightness(1.04); }
.send-btn:disabled { background: var(--green-dim); color: var(--text3); cursor: not-allowed; box-shadow: none; transform: none; }
.send-btn-icon {
  width: 44px;
  padding: 10px 0;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  background: linear-gradient(135deg, #064e3b, #052e16);
  color: #f0fdf4;
  border: 1px solid rgba(134,239,172,.22);
  box-shadow: 0 10px 22px rgba(0,0,0,.28);
  font-size: 16px;
}
.send-btn-icon:hover {
  background: linear-gradient(135deg, #047857, #064e3b);
  box-shadow: 0 14px 28px rgba(0,0,0,.34);
  filter: none;
}

.cv-hint { font-family: var(--mono); font-size: 9px; color: var(--text3); margin-top: 6px; }

.chat-empty {
  flex: 1;
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  gap: 10px;
  padding: 28px;
  color: var(--text3);
  text-align: center;
  font-size: 12px;
}
.chat-empty strong { color: var(--text); font-size: 16px; }
.chat-empty span { max-width: 320px; line-height: 1.55; }
.chat-empty-orb {
  width: 74px;
  height: 74px;
  display: flex;
  align-items: center;
  justify-content: center;
  border-radius: 24px;
  background: linear-gradient(135deg, rgba(34,197,94,.2), rgba(59,130,246,.12));
  border: 1px solid rgba(255,255,255,.08);
  font-size: 32px;
  box-shadow: 0 22px 54px rgba(34,197,94,.09);
}
.chat-empty-icon { font-size: 32px; opacity: .25; }

.msg-media-box {
  display: flex;
  flex-direction: column;
  gap: 7px;
  margin-top: 8px;
}

.msg-media-img {
  max-width: 260px;
  border-radius: 12px;
  display: block;
}

.msg-media-audio {
  max-width: 260px;
}

.msg-media-doc,
.msg-media-exp {
  color: var(--green);
  font-family: var(--mono);
  font-size: 11px;
  text-decoration: none;
}

.msg-media-exp { color: var(--text3); }
.msg-media-doc:hover { text-decoration: underline; }

.msg-save-media {
  align-self: flex-start;
  border: 1px solid rgba(34,197,94,.28);
  background: rgba(34,197,94,.1);
  color: var(--green);
  border-radius: 999px;
  padding: 5px 10px;
  font-family: var(--mono);
  font-size: 10px;
  font-weight: 700;
  cursor: pointer;
  transition: border-color .12s, background .12s, color .12s;
}

.msg-save-media:hover {
  border-color: rgba(34,197,94,.55);
  background: rgba(34,197,94,.14);
  color: var(--green2);
}

@media (max-width: 1180px) {
  .chat-hero { grid-template-columns: 1fr; }
  .chat-wrap { grid-template-columns: 280px 1fr; height: calc(100vh - 430px); }
}

@media (max-width: 860px) {
  .chat-hero { padding: 22px; }
  .chat-hero-stats { grid-template-columns: 1fr; }
  .chat-wrap { grid-template-columns: 1fr; height: auto; min-height: 0; }
  .chat-list { min-height: 360px; }
  .chat-view { min-height: 560px; }
}